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Reqmark Terms of Service

Version v1.4, 2026-10-30 (replaces v1.3 of 2026-10-28). Effective date: the date these Terms are published.

Provider: Vynix Haven LLC, a Texas limited liability company, Fort Worth, Texas ("Vynix Haven", "we", "us"). Contact: support@reqmark.com.

Key points (the full Terms below control).

1. Agreement and who may use Reqmark

By creating an account you agree to these Terms for a business or professional purpose. You must be 18 or older and have authority to bind your agency. Reqmark is not for personal or consumer use. Reqmark is offered in the United States only. If you join the Founding Pilot, the Pilot Terms also apply (§18).

2. The service

Reqmark helps recruiters analyze a job, upload résumés, compare each résumé with the job-related requirements you confirm, see the results with an explanation and the résumé line behind each mark, and share a short list with a client. Reqmark does not reject, disqualify or contact any candidate. A person at your agency makes every hiring decision about every candidate. Reqmark's results are information for you to weigh with your own judgment.

3. Trial, price and billing (auto-renewal, cancellation, refunds)

(a) Free trial (no card required). 14 days, with limits on the number of jobs and résumés you can use during the trial. No payment method is needed to start. Between day 10 and day 14 we will prompt you, in the app and by email, to add a payment method. Founding Pilot users get the pilot offer in the Pilot Terms instead of this §3(a) and §3(d). (b) Price: US$49 per month, flat, billed monthly in advance through our payment processor. No annual commitment. (c) If you add a payment method. When you add a payment method and tick the subscription consent box, your account converts to the paid US$49/month subscription when your trial ends (day 14); your payment method is first charged on day 14, not when you add it, and the subscription then renews automatically every month until you cancel. You can remove your payment method or cancel before day 14 and you will not be charged. We never charge you unless a payment method is on file and you have agreed to the subscription. (d) IF NO PAYMENT METHOD BY DAY 14: ACCESS STOPS, AND ON DAY 19 YOUR ACCOUNT AND ALL ITS DATA ARE PERMANENTLY DELETED. If no payment method is on file at the end of day 14, access stops and you are not charged. If there is still no payment method 5 days later (day 19), we automatically and permanently delete the account and all its content: all résumés, candidate data, job data, audit logs and all other content are fully deleted. No résumé or job data is kept. Deletion cannot be undone. The only data kept are account-level hashed anti-abuse records (a hashed normalized email address and similar hashed account identifiers, such as a hashed company domain and a payment-method fingerprint). They are kept for 12 months after account deletion and used only to prevent repeat free trials (§3(e)). Export until deletion: from the day-14 stop until the day-19 deletion, your account is locked except for data export. You can sign in only to export your data at Account > Export. No other features are available. You can restore full access at any time before day 19 by adding a payment method. We will warn you by email before deletion. Backup copies are purged promptly after deletion. (e) One trial per person or company. Each person and each company may use only one free trial. You may not create other accounts to get a new trial. We may use information such as email domain, payment method and device or browser signals to detect and block duplicate trials, as described in the Privacy Policy. If a never-paid account (trial or pilot) is deleted, we keep only the account-level hashed anti-abuse records described in §3(d) for 12 months from deletion, used only to prevent repeat free trials. No résumé, candidate or job data is kept. If you believe we blocked you in error, contact support@reqmark.com. (f) AUTOMATIC RENEWAL. YOUR PAID SUBSCRIPTION AUTOMATICALLY RENEWS EVERY MONTH AND WE WILL CHARGE US$49 (PLUS APPLICABLE TAXES) TO YOUR PAYMENT METHOD AT THE START OF EACH MONTHLY BILLING CYCLE UNTIL YOU CANCEL. To avoid the next charge, cancel before your next renewal date. (g) How to cancel. You can cancel online at any time, yourself, at Account > Billing. You do not need to call or email us. You can also email support@reqmark.com. We will confirm cancellation by email. (h) NO PRORATED REFUNDS. Payments are non-refundable. If you cancel, we do not give full or partial (prorated) refunds for the rest of the current billing cycle, except where the law requires otherwise. (i) Access after cancelling. After you cancel, you keep full access and normal plan usage until the end of the billing cycle you have already paid for. The subscription then ends and no further charges are made. Export and deletion then follow §13. (j) Plan limits: see §3A. We may also limit or contact you about use that is abusive or far beyond normal recruiting (fair use). (k) Taxes, price changes and reminders. Prices exclude taxes, which you pay. A price change takes effect from your next billing cycle after advance email notice, and you may cancel before then.

3A. AI usage limits and add-on packs (paid plans)

(a) Monthly cap. AI matching is capped at 10,000 résumés per month per account, with a hard spend stop. We never run AI matching beyond the cap unless you buy an add-on pack under (e). (b) Per-job cap. AI matching is capped at 500 résumés per job. (c) Warning at 80%. We warn you by email or in the app when you reach 80% of a cap. (d) At the cap, matching pauses. When you reach a cap, AI matching pauses. Résumé parsing and storage continue, and you keep access to your jobs, data and exports. Matching resumes at the start of your next billing cycle, or when you buy an add-on pack. A pack also raises the 500-per-job cap by the pack amount (2,500 résumés), usable on any job. (e) Optional add-on packs. You may buy add-on packs of 2,500 résumés for US$10 (plus applicable taxes). A pack is charged only when you buy it, and only after you give affirmative purchase consent at that time (for example, by ticking a box or clicking a button that states the price). We never buy packs for you automatically. Packs are non-refundable (except where the law requires otherwise) and expire at the end of the billing cycle in which you buy them. Up to 20% of a pack's unused résumés carry over to the next billing cycle only. Carried-over résumés expire at the end of that next cycle and do not carry over again. (f) Pilot users: pilot caps are set in the Pilot Terms. Matching pauses at the cap there too. Add-on packs are not sold during the free pilot period.

4. Your responsibilities (important)

(a) You make the hiring decisions. A person at your agency, who is trained and authorized to change the outcome, will review each candidate's information, not only a mark or order, before you advance, share or decline a candidate. You will not use Reqmark as the sole basis for declining anyone. (b) You are responsible for legal compliance in your recruiting. That includes anti-discrimination law, notice to applicants, record-keeping, and any bias audit or notice law that applies to you or your clients. Laws that may apply include:

This list is an example, not a complete list, and none of it is legal advice from us. (c) Applicant notices. Before you use Reqmark on a candidate's application, you will give the candidate the notice the law requires, in the time and way the law requires, and a way to ask for an alternative process or an accommodation. We provide notice templates (the current applicant notice is version applicant-notice-v3). They are not legal advice, and you decide whether they fit your situation. (d) No New York City jobs. You will not use Reqmark for any job located in New York City. We block New York City-located jobs, and you will not work around the block, for example by entering a different location. (e) You will upload only résumés you have a lawful right to process, and you will give candidates the notices the law requires. You will not upload data about people in the European Union or the United Kingdom. (f) You will not use Reqmark to discriminate, to score protected attributes, to reverse the masking described in §6, or to resell it. The permanent restrictions in §17 also apply. (g) You will keep your credentials secure and you are responsible for activity on your account. (h) You will use Send to Client only with clients you have a business relationship with, will share only what is needed, and will tell clients to use the data only for the recruiting engagement. (i) You will tell us promptly about any complaint, claim or evidence of adverse impact involving Reqmark, and will cooperate reasonably with our testing.

5. Your data and our use of it

You own your content. You give us a limited right to process it to provide the service. We will not sell it, and will not use candidate résumés to train AI models. Our Data Processing Addendum is part of these Terms for personal data. See our Privacy Policy at reqmark.com/privacy. We may use aggregate, de-identified usage statistics to run and improve the service.

6. AI features, masking and accuracy

(a) Results come from software that can be wrong. Marks and explanations are not a guarantee of fit or performance. (b) Masking. Before any AI model reads a résumé, emails and phone numbers are removed and names are masked where our tool detects them. The original résumé is kept so you can review it and, if you choose, share it with your client. (c) No promise about bias or legal compliance. We do not promise that Reqmark's results are free of bias or error, or that using Reqmark satisfies any legal requirement that applies to you. We test for adverse impact. (d) You must review results and report problems to support@reqmark.com.

7. Third-party services

We use third-party providers, listed in the Privacy Policy. Their availability may affect the service.

8. Confidentiality and security

We use reasonable safeguards. We will tell you promptly about a security incident affecting your data.

9. Intellectual property

We own Reqmark and its name. You may use the service under these Terms. If you give feedback, we may use it freely.

10. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE EXTENT THE LAW ALLOWS, WE DISCLAIM ALL WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE OR UNINTERRUPTED, OR THAT ITS RESULTS ARE ACCURATE OR SUITABLE FOR ANY HIRING DECISION.

11. Limitation of liability

To the extent the law allows, our liability to you is limited.

12. Indemnity

You will indemnify us against third-party claims, including claims by candidates or regulators, arising from your recruiting and hiring decisions, how you configure criteria, your failure to give required notices or do required audits, your content, or your breach of these Terms.

13. Suspension and termination

We may suspend accounts for breach, legal risk or abuse. We may also suspend Reqmark for a job, a location or an account where we reasonably believe continued use would break the law or create material regulatory risk. You may close your account at any time. If you cancel your subscription, you keep access until the end of the paid billing cycle (§3(i)). After that you have a limited export window at Account > Export. When it ends we delete your data as described in the Privacy Policy and the DPA. Unpaid trials follow §3(d) (deletion on day 19). Founding Pilot accounts follow the Pilot Terms (a successful charge on day 30 counts as converting; if a pilot has no card on day 30, its data is deleted on day 30; if the day-30 charge fails, there is a 3-day grace period in which we retry the card at 9:00 AM CT on days 31 and 32 and a final time at 1:00 AM CT on day 33 and normal access and export stay open, and the data is deleted at 2:00 AM CT on day 33, in the nightly purge, only if the account is still unpaid; there is no export period after deletion, so pilots should export or add a card before day 30). Accounts that ever paid: after deletion we keep only a minimal billing and audit record (for example, account name, billing contact, invoices, payments, plan and dates, and records of Terms acceptance and consent), never résumés or candidate data, for as long as tax and other legal rules require. Accounts that never paid: see §3(d). All résumés, candidate data, job data and other content are fully deleted, and only account-level hashed anti-abuse records are kept, for 12 months, to prevent repeat free trials. §17 survives any suspension, closure or termination indefinitely, as do §§9 to 12 and 14.

14. Disputes and governing law

These Terms are governed by the laws of the State of Texas.

15. Changes

We may update these Terms. For material changes we will give advance notice by email or in the app. If you do not agree, you may cancel before the change takes effect.

16. Contact

support@reqmark.com. Vynix Haven LLC, Fort Worth, Texas.

17. Acceptable use and restrictions (permanent)

You will not, and will not let anyone else:

Carve-out: except to the extent applicable law expressly permits despite this restriction.

Survival. This §17 is permanent. It survives the expiry, cancellation or termination of these Terms, your account, any trial, and any beta or pilot agreement, and continues indefinitely.

18. Pilot Terms and other documents

(a) Pilot Terms. If you join the Founding Pilot, the Pilot Terms at reqmark.com/terms/pilot apply with these Terms. If they conflict, the Pilot Terms control for the pilot only. (b) Tester NDA. Pilot users also accept the Tester NDA before they get access. The NDA does not limit reporting a legal, safety or discrimination concern to any authority. The Tester NDA §5.1 sets the rules for using real applicant résumés in the pilot, and the Data Processing Addendum applies to that data. Pilots use your own real applicant résumés. Real uploads are enabled once our parser and masking accuracy check (G4) passes. Each workspace must have a stored in-app DPA acceptance before its first upload. (c) Referral Program Terms. If we offer a referral program, its terms will apply with these Terms. (d) Order of precedence. The Pilot Terms, then these Terms, then the Privacy Policy and the DPA for personal data.